Explanation of Benefits
Go Paperless!
You can avoid paper explanation of benefits (EOBs) and take advantage of your dental benefits by visiting the Member Portal. The Member Portal hosts member information indefinitely, and is secure and accessible 24/7.
When you’re in the Member Portal, you can sign up for paperless EOBs, view your claims information, find a dentist, print an ID card or view your benefits and eligibility. Don’t have an account? Registration is free and simple. Just follow these steps:
- Visit the Member Portal.
- Select Sign Up, and follow the prompts to register.
- Done! Now, you’ll have access to your dental benefits at your convenience.
FAQ
Do you have a question about your EOB? Read our frequently asked questions and their answers below!
Q: How do I view my EOB?
A: You can view your EOB by logging onto the Member Portal and navigating to Benefits & Coverage > Policy Documents.
Q: Where can I find my subscriber ID on the EOB?
A: Your subscriber ID is listed on your EOB near the top, right hand corner.
Q: Where can I find my current balance?
A: Your payment due to the dental office is listed under the "patient pays" column. You should always make sure that the balance owed on the EOB matches what is due to the dentist.
Q: Is my EOB considered a bill?
A: No, your EOB is NOT a bill. The EOB explains what procedures were covered under your benefits plan, as well as any procedures that might not have been covered, and why they were not covered. Your dental office will bill you directly if you have a balance due for services following a visit.
Q: What do these codes mean?
A: On your EOB, you will have a Procedure Code Description section that lists the procedure code(s) and a short description.
Q: Does the dental office receive an EOB or just me?
A: EOBs are sent to the dental office and member. EOBs are mailed directly to members following a dental visit, except when you do not owe a balance. If you do not owe a balance but would like to review your EOB, you can find it in the Member Portal.
If you have questions about an EOB, please contact customer service at 800-955-2030.